Privacy Policy
Privacy Policy Statement Indigo Corporation Pty Ltd Trading as Indigo Property Marketing
Indigo Corporation P/L ('Indigo') understands and appreciates that you are concerned about privacy, particularly in relation to the use and disclosure of Personal information and we are committed to protecting your privacy and your personal information and it is an important aspect of the way in which we conduct our activities. The Australian Federal Governments new Privacy Rules came into effect on 21st December 2001 covering all personal information held by organisations. These laws regulate, among other matters, the way organisations collect, use, disclose, keep secure and give people access to personal information. Indigo have implemented policies, rules and measures to protect the personal information we have under our control. In it’s marketing activities, Indigo may access various databases available to the public and other property databases that we are subscribers of. By communicating with us or by continuing to request our services, you consent to the practices described in this statement. You also consent by visiting our website and participating in an on line inquiry.
The sort of information we collect is generally as follows;
Your name
Your address
Contact details
Other personal details
Basic financial information
Date of birth
When providing our services we collect personal information in a variety of ways eg; information is collected when
Attending open for inspections or at an auction
via telephone
via email either directly or via a realestate website such as realestate.com.au etc registering via our website
ask to be placed on our mailing list
become a client or debtor of the company
when you provide to us or we collect your business card
when you engage us or discuss engaging us to provide services or advice to you
apply for a job with us
any other collection of or incidental or directly or indirectly related to the services we may be able to provide to you.
We collect personal information for the following purposes
Any personal information that we collect will be used and disclosed by us so that we can provide you with the services you have requested or otherwise to enable us to carry out our functions as professional real estate agents, including at any time selling our real estate business. You specifically authorize that the following disclosures of your Personal Information may be made by us;
To act as your agent and to perform our obligations under our agreement with you
To approve transactions you wish to make
To confirm details to utility companies, banks, solicitors and conveyancers etc contacting us on your behalf
To refer to Tribunals, Courts or Statutory Authorities and
To provide tradesmen for purpose of contacting you to arrange repairs or maintenance
Personal information collected from you may also be used to contact you respect to this property and others, which we believe may interest you, and in providing the information you agree to this use unless you advise us differently. Sometimes we may ask you to collect particular personal information about you.
We generally hold personal information for the following purposes;
For marketing and promotion to you our services and in providing the information you agree to this unless you advise us differently.
To complete any necessary documentation to VCAT, Tribunals, Courts or Statutory authorities
To allow tradesmen to contact you for the purpose of undertaking repairs.
Sending you information about Indigo Corporation Pty Ltd’s activities and general promotional material which we believe may be of interest to you.
Opt Out
With our marketing communication you receive from us we will endeavour to attach simple instructions on how you can unsubscribe from our mailing list. In any event you can opt out from receiving direct marketing material from us by e-mailing us and asking to be removed from the mailing list or you can mail a request for deletion. Our contact details are below.
How Personal Information is generally held
We hold personal information in a combination of computer storage facilities, database and paper-based files and other records, and these facilities and records are located at our office and off site at secured premises. Whilst we endeavour to provide a secure environment you should be aware there are inherent risks associated with storage of information. We cannot provide any guarantee with respect to the security of your personal information and will not be liable for any breach of security or loss or disclosure of information.
Disclosing your information to others
We do not disclose your personal information to others except in the following cases and sometimes we will ask you to consent to a disclosure or use of your personal information for a particular purpose. We may do so in writing or over the phone.
To our related companies
To prospective purchasers to negotiate the sale of your property
To organizations which have requested us to provide services to you or who co-operate with us in offering products or services
With your consent or where it is necessary to provide you with services
Where required by Law and
Other times your consent will be taken to be given, where you indicate to us that you wish to obtain information about any of the services that we provide. We also may disclose or use your personal information without your consent in the following circumstances
To Tradesmen to undertake repairs or maintenance
To our sub contractors-property stylists, rental companies, finance companies
Sales results to associated companies To lawyers or conveyancing companies to create documentation, leases or contracts
Disclosure to third party consultants who may from time to time manage our database or computer system.
From time to time we may decide to update or amend this statement. We welcome your questions or if you have any suggestions as to how we may improve this statement.
If you do not provide the Personal information we request or do not consent to its use and disclosure as described above, this will affect our ability to carry out our professional responsibilities and preclude us providing you with Agency Services.
If you would like to contact us or access this information which you can correct if it is inaccurate, incomplete or out of date or if you wish your personal information to be deleted from our database you can do so by contacting us at;
Privacy Officer
Indigo Corporation Pty Ltd
P O Box 66
RYE VIC 3941
Ph: 5985 5575
E: sales@indigopm.com.au